Returns & Exchanges

At Coauoo, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all items in their original condition.

1

Initiate Your Request

Log in to your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Carefully pack your items in their original packaging with all tags attached, ensuring you include the printed return slip inside the box.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or schedule a pickup.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing